Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by Jon Yates Marketing ("we," "us," or "our"), a consulting practice based in Lubbock, Texas. By engaging our services or accessing our website at jonyatesmarketing.com, you agree to these Terms.

1. Services

Jon Yates Marketing provides consulting services in the following areas:

• Lead generation system design and implementation
• CRM setup, configuration, and automation
• Custom software development, including internal tools and dashboards

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate written agreement or statement of work ("SOW") provided to the client prior to commencement of services.

2. Payments

Payment terms are specified in each SOW. Unless otherwise agreed in writing:

• A deposit of 50% of the total project fee is due before work begins.
• The remaining balance is due upon completion or delivery of the agreed deliverables.
• Invoices not paid within 15 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.

We accept payment by credit card, ACH transfer, and other methods specified at the time of invoicing.

3. Client Responsibilities

Clients agree to provide timely access to required accounts, credentials, and feedback needed to complete the work. Delays caused by the client's failure to provide required materials may result in revised timelines or additional fees, which will be communicated in writing.

4. Intellectual Property

Upon receipt of full payment, all custom deliverables created specifically for a client under a SOW become the property of the client. We retain the right to use general knowledge, skills, techniques, and methodologies developed during the engagement. Any third-party tools, licenses, or platforms incorporated into a project remain subject to their respective terms.

5. Confidentiality

Both parties agree to treat as confidential any non-public business information shared during the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Jon Yates Marketing's total liability to you for any claim arising out of or related to our services shall not exceed the total fees paid by you in the three months preceding the claim. In no event shall we be liable for indirect, incidental, special, or consequential damages.

7. Warranties

We will perform services in a professional and workmanlike manner consistent with industry standards. We do not warrant that our services will produce any specific business outcome, including but not limited to lead volume, revenue, or conversion rates.

8. Termination

Either party may terminate an engagement with 14 days' written notice. Upon termination, you are responsible for fees covering work completed through the termination date. Deposits are non-refundable once work has begun. See our Refund Policy for details.

9. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails within 30 days, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Lubbock, Texas. These Terms are governed by the laws of the State of Texas.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued engagement with our services after changes are posted constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms may be directed to hello@jonyatesmarketing.com.