Refund Policy

This Refund Policy applies to all consulting services provided by Jon Yates Marketing. Because our work is service-based and project-specific, our refund terms reflect the nature of professional consulting engagements.

1. Deposits

A deposit is typically required before any work begins. The deposit amount is specified in the statement of work ("SOW") or invoice for each project.

Deposits are non-refundable once work has commenced. Work is considered to have commenced when we have begun any of the following: discovery calls, account audits, technical setup, strategy documentation, or any other billable activity on behalf of the client.

If you cancel before any work has commenced and before we have incurred any costs on your behalf, your deposit may be refunded in full at our discretion. Requests for pre-commencement refunds must be submitted in writing within 48 hours of payment.

2. Mid-Project Cancellations

If a project is cancelled after work has begun, you are responsible for payment of all work completed through the date of cancellation. This includes any hours worked, services rendered, and third-party costs incurred on your behalf.

If amounts paid exceed the value of work completed at the time of cancellation, we will issue a credit or refund for the difference within 15 business days of calculating the final billable amount. We will provide an itemized account of work completed upon request.

3. Completed Projects

No refunds are issued for completed projects or delivered deliverables. If you believe a deliverable does not meet the agreed-upon specifications, you must notify us in writing within 7 days of delivery. We will review the concern and, where warranted, perform reasonable revisions at no additional charge.

Dissatisfaction with business outcomes (e.g., leads generated, conversion rates, revenue) is not grounds for a refund. Consulting services provide expertise and implementation; we do not guarantee specific business results.

4. Subscription and Retainer Agreements

For monthly retainer or subscription-based engagements, either party may cancel with 14 days' written notice. You will be billed for any work performed during the notice period. Prepaid retainer fees for unused periods beyond the notice date will be refunded on a pro-rated basis.

5. Chargebacks and Disputes

We ask that you contact us directly before initiating a chargeback or dispute with your card issuer or bank. Most concerns can be resolved quickly through direct communication.

If a chargeback is filed without first contacting us, we reserve the right to provide documentation of services rendered to the relevant financial institution and to suspend any ongoing work until the matter is resolved.

6. How to Request a Refund

To request a refund or raise a billing concern, contact us at:

• Email: hello@jonyatesmarketing.com

Include your name, project name, invoice number, and a brief description of your concern. We will respond within 3 business days.

7. Changes to This Policy

This policy may be updated from time to time. The version in effect at the time your project began governs that engagement. Updated policies apply to new engagements after the effective date.